Service Desk

If you have questions and/or complaints about the use of this website than we need to refer you to our FAQ page where answers to the most asked questions are listed. If your question is not listed here we refer to you contact form or our service number +31 (0) 85 130 78 17 (Mon/Fri 08:00 - 18:00 hrs + Sat 10:00 - 17:00 hrs)

We try to answer all questions and/or complaints within 72 hours. You always get a written answer by e-mail. Our helpdesk is completely free for our members.

Are you not satisfied with this solution?

Have you been in touch with customer support and remain unsatisfied with the offered resolution for your complaint? To help you forward, we refer you to the Online Dispute Resolution of the European Union.

open the following page: https://ec.europa.eu/consumers/odr/main

Revocation right

You can revoke your purchase within 14 days. This will result in loss of access to our platform. Unused credits will be refunded to your bank account. After the refund has taken place, you will not be able to make any new purchases of our services.

To use your revocation right we refer you to the contact formulier or our service number +31 (0) 85 130 78 17 (Mon/Fri 08:00 - 18:00 hrs + Sat 10:00 - 17:00 hrs)

Request Self-exclusion?

Do you feel that you're spending to much time or money on our 18+ chat service? We offer the possibility to request a self-exclusion for yourself or someone close to you. Have a look on the following page Request Self-Exclusion

Next Step Media B.V.

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    2333 CW Leiden

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